Atlantic UK Returns Policy
For any issue relating to an order, we need to know the original order no, item in question and what the issue is. Ideally, we would like all this information on email and to have all queries reported within 72hrs. We understand that this isn’t always an option so so long as it is reported within 30 days this is acceptable.
If the query relates to damage or a product fault, we need to see an image or video before we can arrange a replacement. Unless the query is regarding a mechanical fault, we cannot accept any returns over 90 days from date of despatch.
Any returns sent back to us without prior notification and agreement will not be credited.
If is a sales input/warehouse despatch error – If you don’t want to keep the incorrect item, we need to create and send a return note and the link for collection. We will charge for the replacement and credit the original order/invoice once it has been returned.
If the item has a mechanical fault or factory damage – We are happy to send a replacement, but we do need to see an image or video of the issue for us to qualify the problem. We do not guarantee the finish on our products, so any issues with the finish reported after fitting will be assessed on a case-by-case basis.
If the item is missing/damaged in transit – Please email us with an image of the box, the label on the box and the details of items you are missing or have been damaged. This needs to be raised within 14 days of receipt.
If the customer wants to return items they no longer need or they’ve ordered in error etc, we will send you a return note. This is for re-saleable items only and must be agreed within 30 days of despatch and will incur a 25% re-stock fee. If the order is within 90 days of despatch, we can accept the return in exchange for a stock order or will incur a 40% restocking fee. All items must be returned in a re-saleable condition and in original packaging otherwise a credit will not be issued.
If a collection is arranged through Atlantic, we will charge a collection fee of £15. If a collection has to be re-arranged, we will again charge for this additional service.
Contact customer service here: Sales@AtlanticGB.com